Privacy policy

This policy explains what information States Civic Desk (website and mobile apps) collects, why, where it is stored and the choices you have. States Civic Desk is run by Fixholics (fixholics.com). Questions: desk@statescivicdesk.com.

The short version

• You can read everything without an account.
• We show no ads, use no advertising or analytics SDKs, and do not track you across other apps or websites.
• We collect only what is needed to run the features you choose to use, and we never sell your data.
• You can delete your account and its data at any time.

What we collect

1. Account (only if you sign in). Your email address and a user ID. You can sign in with an emailed one-time code, or optionally with Google or Apple. With Google or Apple we receive the name and email address those services share with us (Apple lets you hide your email). On the website, a cookie keeps you signed in.

2. Device and notification settings (apps). If you allow notifications, we store your device's push token, a device identifier, your platform (iOS or Android), and the city, state and language you chose, so we can send alerts for your place. This works without an account; if you are signed in, it is linked to your account.

3. Saved items, follows and preferences. If you sign in, we store the items you save, the cities, states or topics you follow, and your notification preferences.

4. Civic problem reports. When you report a problem we store the category, title, description, the city and locality, optional exact location (latitude and longitude, only if you choose "use my location"), and up to four photos. The app shrinks photos and removes their hidden metadata (EXIF, which can include location and camera details) before upload. Reports are private to you and our team at first. A report is shown publicly only after our team reviews it, and public reports never show who filed them. Report photos are stored at hard-to-guess web addresses so they can be shown with approved reports.

5. "Was this helpful?" votes. We store your vote with your user ID, or with a random ID kept on your device or in a browser cookie if you are not signed in, so each person votes once.

6. Contact form messages. Your name, email, optional phone number, message and your browser's user-agent string, so we can reply.

7. Page view counts. The website counts how many times an item is opened, as one number per item per day. This count is not linked to you.

Location. "Use my location" is used on your device to pick the nearest city; it is only sent to us when you attach a location to a report.

We do not use crash-reporting or analytics tools. Our hosting providers keep short-lived technical logs (such as IP address and time of request) for security and reliability.

How we use it

To run the service: sign you in, show content for your place, send the notifications you asked for, handle your reports and messages, count helpful votes, and keep the service secure. We do not use your data for advertising or profiling.

Where it is stored and who processes it

• Supabase stores our database, sign-in and report photos in its Mumbai, India (ap-south-1) region.
• Vercel hosts the website.
• Expo and Apple/Google push services deliver notifications.
• Google and Apple handle sign-in if you choose them.
• An email delivery provider sends sign-in codes and replies.

These providers process data only to provide their service to us.

How long we keep it

Account data, saved items, follows, preferences and reports are kept until you delete them or your account. Contact messages are kept as long as needed to deal with them, and deleted on request.

Your choices and rights

• Delete your account: in the app go to Me → Delete account; on the website go to Account → Delete account; or email desk@statescivicdesk.com from your account's email address. See our Delete account page for what is removed.
• Access or correct your data, or withdraw consent (for example, turn off notifications or location in your phone settings).
• Complain: contact our Grievance Officer (see the Grievance redressal page).

Children

States Civic Desk is a general-audience service. If you are under 18, please create an account or file reports only with a parent's or guardian's consent.

Changes

If we change this policy we will update this page and the date below.

Last updated: 11 November 2026