Grievance redressal
Updated
In line with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, States Civic Desk has a Grievance Officer to handle complaints about content on the website and apps, including user-submitted reports.
Grievance Officer
Grievance Officer, States Civic Desk Email: desk@statescivicdesk.com Publisher: Fixholics (fixholics.com)
How to file a grievance
Email the Grievance Officer with:
- your name and a way to contact you;
- the link to the page, item or report concerned (or a screenshot);
- what the problem is and what you would like us to do.
Timelines
- We acknowledge your grievance within 24 hours.
- We resolve it within 15 days of receiving it, and tell you what we did.
- Complaints about content that exposes someone's private parts, shows them in a sexual act, or impersonates them are acted on faster, as the Rules require.
You can also use this route for privacy requests (access, correction, deletion of your data).
Last updated: 11 November 2026