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How to file a consumer complaint

Start with the National Consumer Helpline (1915); if unresolved, file a case on e-Jagriti before the consumer commission.

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Official source · National Consumer Helpline — consumerhelpline.gov.in
Read in हिन्दी
Time needed
File in the commission within 2 years
Cost
No commission fee for claims up to ₹5 lakh

Step by step

  1. Register with the helpline

    Call 1915, WhatsApp/SMS 8800001915, use the NCH app, UMANG or consumerhelpline.gov.in. Complaints are taken in 17 languages.

  2. Let NCH forward it

    NCH sends your complaint to the company, the company responds, and you track it online.

  3. If unresolved, go to e-Jagriti

    Register on e-jagriti.gov.in with an OTP and file before the right commission based on the value you paid.

  4. Pay the fee if any

    No fee up to ₹5 lakh. Above that, pay online through Bharat Kosh or PayGov.

  5. Follow the case

    Track the case online; hearings can be held virtually.

Documents needed

  • Bill, invoice or receipt
  • Warranty or guarantee card, if any
  • Emails, chats or letters with the seller
  • Name and address of the seller or service provider

Common questions

Which commission do I go to?

Based on the value paid: District Commission up to ₹50 lakh, State Commission from ₹50 lakh to ₹2 crore, National Commission above ₹2 crore.

Is there a time limit?

Yes. A complaint should be filed within two years from the date the cause of action arose.

Where can I file — my city or the seller's?

Where the seller lives or works, where you live or work, or where the problem arose.

What happened to e-Daakhil?

e-Jagriti, launched on 1 January 2025, brings together e-Daakhil and the older case systems in one platform.

Official source

Key points

  • National Consumer Helpline: 1915 (8 AM–8 PM), WhatsApp/SMS 8800001915, the NCH app or consumerhelpline.gov.in.
  • If the company does not resolve it, file a case online on e-Jagriti, which replaced e-Daakhil.
  • District Commission: up to ₹50 lakh; State: ₹50 lakh–₹2 crore; National: above ₹2 crore (value paid).
  • No fee for cases up to ₹5 lakh; file within 2 years of the problem.

Sources

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